SKU: 88083012707

Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year - Service

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Description

Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year - ServiceFortinet FortiCare Premium RMA Extended Service (Renewal) provides enterprise grade hardware recovery and access to priority support for another full year. This renewal is designed for devices that must stay online with minimal downtime, offering 24x7x365 coverage, a guaranteed one hour response for critical issues, and next business day response for non critical concerns. With standard next business day RMA services included at this level, you can

Fortinet FortiCare Premium RMA Extended Service (Renewal) provides enterprise-grade hardware recovery and access to priority support for another full year. This renewal is designed for devices that must stay online with minimal downtime, offering 24x7x365 coverage, a guaranteed one-hour response for critical issues, and next-business-day response for non-critical concerns. With standard next-business-day RMA services included at this level, you can protect your security posture and preserve network uptime across your Fortinet deployment.

  • 24x7x365 coverage with rapid response: Access Fortinet experts around the clock, with a guaranteed one-hour response for critical issues and a next-business-day response for non-critical concerns, helping your network stay secure and available even during incidents.
  • Advanced Replacement to minimize downtime: In the event of hardware failure, Fortinet ships a replacement device under Advanced Replacement, enabling you to restore services quickly and reduce disruption to critical operations.
  • 1-year renewal for continuous protection: Extend your FortiCare Premium coverage for an additional year, ensuring ongoing access to hardware RMA support and rapid issue resolution without gaps in service.
  • Includes standard RMA services: The Premium level incorporates standard next-business-day RMA services, providing predictable replacement timelines as part of your maintenance plan.
  • Optimized for mission-critical networks: Ideal for enterprises and networks that require high availability, proactive support, and fast remediation of hardware-related issues to maintain business continuity.

Technical Details of Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year

  • Service type: Fortinet FortiCare Premium RMA (Extended Service) Renewal
  • Duration: 1 year renewal
  • Coverage times: 24x7x365 with a one-hour response for critical issues; next-business-day response for non-critical issues
  • Replacement policy: Advanced Replacement shipping for hardware failures to minimize downtime
  • Included service level: Standard next-business-day RMA services included at the Premium level
  • Activation and eligibility: Renewal is intended for devices already enrolled in FortiCare Premium; exact eligibility and SKU/UPC references are provided through your Fortinet account or partner)

How to install Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 1 Year

Activating or renewing FortiCare Premium RMA is a straightforward process to ensure your Fortinet devices remain protected. Follow these steps to secure your 1-year renewal and keep hardware support aligned with your infrastructure:

  • Prepare device and entitlement details: Have your Fortinet device serial number, model, and current FortiCare entitlement ready for renewal discussions.
  • Initiate renewal with Fortinet or authorized partners: Contact Fortinet support or your authorized reseller to start the 1-year FortiCare Premium RMA renewal for the target device(s).
  • Review terms and coverage: Confirm the renewal term is for 1 year, verify the planned service levels (24x7x365, 1-hour critical response, next-business-day non-critical), and ensure alignment with your uptime requirements.
  • Receive confirmation and documentation: You will obtain an updated service entitlement and documentation reflecting the renewal, ready for your records and asset management systems.
  • Manage hardware replacement requests: In case of a failure, submit a support ticket to trigger Advanced Replacement and expedited shipping according to the renewal terms.

Frequently Asked Questions

  • What is Fortinet FortiCare Premium RMA - Extended Service (Renewal)? It is a one-year renewal of Fortinet’s premium hardware RMA service, providing 24x7x365 coverage with a one-hour response for critical issues, next-business-day response for non-critical issues, and access to Advanced Replacement hardware when needed.
  • How long does replacement shipping take? Fortinet offers Advanced Replacement to minimize downtime, plus standard next-business-day RMA services. Actual delivery times depend on region, stock, and service eligibility.
  • Who should consider this renewal? Organizations that rely on uninterrupted network security and uptime, with Fortinet devices that require rapid issue resolution and hardware replacement to maintain business continuity.
  • Does this renewal include firmware updates? The description focuses on hardware replacement and rapid support. Firmware updates may be handled under separate terms or through ongoing Fortinet support engagements; verify current policy with your Fortinet representative.
  • How do I renew FortiCare Premium RMA? Renewals are arranged through Fortinet support or your authorized Fortinet partner. You’ll provide device identifiers and entitlement details, confirm the 1-year term, and receive updated service documentation once the renewal is processed.
Shipping Notes
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Exchange/Return Notes
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SKU: 88083012707

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